ISSN : 2047-2528

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WORK STRESS AND EMPLOYEE PERFORMANCE IN BANKING SECTOR EVIDENCE FROM DISTRICT FAISALABAD, PAKISTAN.
 
Muhammad Naeem Shahid., Khalid Latif, Nadeem Sohail. and Muhammad Aleem Ashraf
 
 
Stress is a universal element and individuals in every walk of life have to face it. The employees working in different organizations have to deal with stress. Especially Bankers are under a great deal of stress due to many antecedents of stress. These stresses contribute to decreased organizational performance, decreased employee overall performance, decreased quality of work, high staff turnover, and absenteeism due to health problems such as anxiety, depression, headache and backache. Six components of job stress: Lack of administrative support, excessive work demand, problematic customer relations, coworker’s relationship, family & work life balance and risky ness of job were examined in this study. The objective of the study is to explore the stress related problems of bankers and examine the relationship between stress and performance. And finally the impact of stress on employee performance. For this purpose 150 questionnairs were filled by the bankers from the district Faisalabad. The results show that all the components of stress cause great stress in bankers and then decrease their performance. The previous study on banking sector of Pakistan conducted by Usman Basher and Muhammad Ismail showed that job stress signifincently reduce the performance of an individual. Another study on banking sector by jamshed, et al also showed the same results.

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